Frequently Asked Questions - Customer Support

Customer Support FAQ's

Can a storm door be replaced?

Yes. Storm doors can typically be replaced if they become damaged, worn or no longer meet your needs. Accurate measurements are important when selecting a replacement storm door, so follow our guide on how to measure storm doors to find the right fit.

Does a storm door improve security?

A storm door can provide an additional layer of security between your home and the outdoors. Many storm doors feature a locking system that is separate from the entry door, and glass panels let you see who is at the door before you open your main door. Security should be considered a supplemental benefit, however, not a replacement for a secure entry door.

Do I need a storm door?

It depends on your goals and your home’s environment. Many homeowners choose storm doors to help protect their entry door from the elements, increase ventilation, let in more natural light and improve comfort throughout the year. If those benefits matter to you, a storm door may be a good addition to your home.

What should I expect during a Pella consultation?

A Pella pro from our Austin team comes to your home, measures each window and brings samples of glass, frames and styles. There's no charge for the quote, and you're under no obligation to move forward. If you do, our crew handles removal, installation and the cleanup that follows.

What looks right on a Hill Country or stucco Mediterranean home in Austin?

Modern farmhouses and Hill Country designs often get double-hung windows, while casements tend to complement contemporary and stucco Mediterranean builds. Our Austin consultants will recommend styles that fit your home's architecture.

Which Pella features matter most in Austin's summer heat?

Low-E glass coatings are the main feature to ask about, since they help reflect solar heat before it reaches your rooms. A local consultant can explain which Low-E options suit your home's sun exposure.

What's involved from first visit to installation?

A local specialist stops by to measure your openings and show you frame, glass and style samples. You'll receive a quote free of charge with nothing to commit to, and on install day the crew takes out the old windows, installs your new ones and leaves the space tidy.

What questions should I ask a Harrisburg window company?

Ask how often they work on houses of your home's age and construction, what installation involves from start to finish, and what the warranty does and doesn't cover. Pella's Harrisburg and Lancaster County team can review the Pella Care Guarantee with you.

How do Pella windows fare in Central PA's weather?

Harrisburg sees sticky summers and snow-heavy winters, so it pays to pick glass and frame materials with both seasons in view. Pella offers energy-efficient glass along with vinyl, fiberglass and wood-clad frames, and a Harrisburg consultant can match them to your house.

How does a Pella window project get started?

It begins with an in-home visit from a local Pella expert, who takes measurements and walks through frame materials, glass and styles. The quote costs nothing and carries no obligation, and once you sign on, installers remove the old units, set the new ones and clean up afterward.

How can I tell if a Chicago-area window installer is right for me?

Find out whether they regularly work on bungalows, greystones and mid-century homes, get the installation steps in writing, and read the warranty terms closely. Pella's teams serving Chicago, Naperville, Evanston and Oak Brook can explain the Pella Care Guarantee before you commit.

Why do older Chicago windows get frost and condensation inside?

Single-pane glass and worn seals let the inner surface of a window get cold enough for moisture in the air to condense or even freeze. Insulating glass and fresh seals are a big part of addressing it, and a consultant can point out other factors too, like indoor humidity levels.

What happens after I schedule a consultation?

A local Pella expert visits to measure each opening and review materials, styles and glass with you. Your quote is free and comes with no obligation. When you're ready, our installers take care of removal, installation and cleanup.

How do new windows handle Philadelphia's muggy summers and icy winters?

Swapping out single-pane or worn windows is one of the most common ways local homeowners tackle drafty, uncomfortable rooms. Pella offers several glass packages for the region's seasons, and your consultant can explain how each one differs.

Can I replace windows in a historic Philadelphia home?

Homes in designated historic districts often need approval before exterior changes, so check with your local historical commission early. Pella's consultants work in the city's older neighborhoods regularly and can show you options, such as wood-clad Pella Reserve™ – Traditional windows, that match a home's original style.

What happens once I book an appointment?

A Pella specialist comes out to measure every opening and talk through glass, frame materials and styles. You'll get a quote at no cost and with no obligation, and if you move forward, the install crew handles the old windows, the new ones and the cleanup.

What window styles fit a ranch or Craftsman home in Des Moines?

Ranch and Craftsman homes across Des Moines often pair well with double-hung or bay windows for ventilation and curb appeal, while newer traditional builds have more flexibility in style. Our local consultants can recommend options based on your home.

Can Pella windows take on Iowa's climate?

Iowa throws hail, straight-line winds and subzero stretches at a house, and Pella's lineup includes triple-pane and laminated glass for exactly that mix. A Des Moines consultant can help narrow down which options fit your home.

What does the window replacement process look like?

It starts with an in-home consultation, where a local expert measures your windows and shows you material and style options. From there, you'll receive a free, no-obligation quote, and our installation team handles the install, including cleanup.

Can new windows help with freeze-thaw drafts in Columbus winters?

Replacing older windows can help reduce the drafts and gaps that freeze-thaw cycles open around aging frames. Pella replacement windows are designed with Central Ohio winters in mind.

Are Pella windows a good fit for Columbus's temperature swings?

Pella windows are designed with Central Ohio's full range of weather in mind, from hot, humid summers to below-freezing winters. Your local Pella consultant can walk you through energy-efficient options suited to your home.

How do I identify a thermal stress crack?

Thermal stress cracks are often identifiable because they begin at the edge of the glass and extend inward at a perpendicular angle. According to Pella customer support representative Faye Howard, the crack will typically run straight from the glass edge for about a half-inch before it may begin to spider in other directions. In some cases, cladding or trim may make the edge of the glass difficult to see.

What are the three types of window cracks?

Pella engineers recognize three general types of window cracks: thermal stress cracks, impact cracks and pressure cracks. Thermal stress cracks typically begin at the edge of the glass and form at a perpendicular angle due to sudden temperature swings or shading changes. Impact cracks create a starburst pattern that radiates outward from a central point after the glass is struck. Pressure cracks resemble the curve of an hourglass and can occur in insulating glass windows when there are significant elevation differences or drastic pressure changes in the weather.

Is vinyl always the cheapest window material?

Vinyl is often considered a value-focused option because it typically offers an accessible starting price point and low maintenance requirements. However, project costs can vary based on window size, style, glass packages and installation complexity.

Which window material lasts the longest?

Longevity varies based on climate, installation quality and maintenance. Each material is designed to perform well when properly specified and cared for.

Why is wood more expensive than vinyl?

Wood typically involves higher material costs and greater customization, which increases manufacturing and finishing requirements compared to vinyl.

Does my home’s age affect replacement cost?

It can. Older homes may require more detailed labor to handle delicate trim or to address hidden issues like frame rot that only become visible during the replacement process.

Why do two window quotes differ so much?

Quotes vary because they reflect different choices in glass, installation methods, and the thoroughness of the work required to protect your home’s structure.

Why does replacing many windows cost more than the sum of the parts?

Beyond the products, replacement projects can involve complex installation requirements, regional labor rates, and the specific condition of your home's exterior and interior.

Are cheaper windows worth it?

Lower-cost options may suit some projects, but durability, comfort and maintenance should be considered alongside upfront price.

Is it cheaper to replace all windows at once?

Replacing multiple windows together can streamline installation, but total cost still depends on window size, type and configuration.

Do I still receive Pella product warranties if I purchase online?

Yes, and we offer some of the best warranties in the industry. However, when you work with a Pella expert and schedule a free, in-home consultation, you receive the Pella Care Guarantee in addition to our product warranties.

When to install windows?

Windows can be installed any time during the year, including winter. Spring is the busy season, but window installation is not necessarily a seasonal project. If your windows need replaced, there’s no need to wait for warmer weather. Pella professionals install one window at a time and take extra precautions to ensure your home stays warm and comfortable during winter installs.

What should I look for when buying a new patio door?

There are a number of factors to consider when it comes to buying a new patio door, from materials to design to functionality. The right patio door can cut energy costs, create a design focal point and improve the value of your home. Learn more in our guide to patio doors.

How do you replace a front door?

To replace a front door, first think about your budget and requirements for a new door. Then select a style you like and make the purchase. Read this article sharing what to expect when it comes to entry door installation.

How do you measure a sliding patio door for replacement?

Measure the width and height of your existing patio door with a tape measure. Follow these instructions to ensure you take accurate patio door measurements.

How do you measure for replacement windows?

When it comes to measuring your windows for replacement, remember to measure the product width and height. Follow these instructions on how to measure windows and get the most accurate dimensions.

What are the best replacement windows?

There are a number of factors at play when you’re shopping for replacement windows for your home. In addition to a window that enhances the beauty and energy efficiency of your home, you want a window that suits your lifestyle and your budget. As you start shopping, check out this article that helps you focus your window search and find the windows that are right for your project.

Should I replace my windows all at once?

It depends on why you are replacing windows. If a window is not functioning properly or is broken, it might be best to replace only that window. If you are looking to improve your home’s energy efficiency, update the entire look or reduce noise, replacing your windows all at once will likely achieve those goals more quickly and cost-effectively.

What is a pre-hung front door?

A pre-hung front door means that the panel, or the swinging part of your door, is already hung in a frame. When you buy a pre-hung door to replace your old one, the existing door, frame and trim must be removed before replacing it with a new pre-hung front door. Exterior pre-hung doors can also be used on new construction builds.

Why should I choose a local Pella store for my window and door replacement?

Window and door replacement is simple and worry-free with the Pella Promise. You’ll get a dedicated expert to guide you through the process, the right products for your needs, and a no-mess installation by certified installers. Available exclusively through an in-home consultation, we can ensure you have peace of mind with our industry-leading warranties. Experience the difference with Pella. Read more about the Pella Promise.

What can I expect when I visit my local Pella Showroom?

Visiting your local Pella Showroom is a great way to see our windows and doors in person. You can explore the products on display, compare styles, materials and finishes, see how different windows and doors open and close and take a closer look at hardware, grille patterns and other design options. Our showroom team is happy to answer your questions and help you narrow down what might work best for your home. When you’re ready for the next step, we can help you schedule a free in-home consultation, where a Pella representative will take accurate measurements of your windows and doors and provide recommendations and personalized pricing for your project.

How do I evaluate the cost of a window or door replacement project?

There are two main sources of cost. First, the products – including the features and options you choose. And second, the installation cost – including labor. The cost of your project will depend on the needs of your unique home. When you're ready, you can schedule a free, in-home consultation for a quote.

What do I need to provide to get parts under warranty?

The warranty comes with your product when it is purchased. All you need to provide when you have a warranty issue is the serial number shown on the product, the purchase order, or the order number from your purchase. For parts, please contact customer service at 877-473-5527.

Why am I being charged for service for a product that is still under warranty?

The length of coverage varies for different product components and service labor within a product warranty. The product warranties cover the cost of labor for the first two (2) years from the date your product is purchased. See written warranties for complete details including the specific labor and product component warranty periods.

If I install the product myself does it void the warranty?

No, if Pella’s installation instructions are followed, your product is covered by the product warranty. See our installation instructions here.

Am I eligible for the lifetime coverage mentioned in the limited warranty?

Limited lifetime warranty coverage, in warranties that include this coverage, applies to the original purchaser of Pella products in an owner-occupied single-family residence. See written limited warranty for details, including exceptions and limitations, or contact Pella Customer Service at 877-473-5527.

If I drill into my product to install blinds, a doggy door, or a security system does it void the warranty?

If the modifications contribute to a defect in the product, the defect would not be covered under warranty.

Are storm doors energy efficient?

Storm doors can help improve energy efficiency by creating an additional barrier between indoor and outdoor temperatures. As noted in the energy efficiency section above, they provide a buffer against summer heat and winter cold, which may help reduce drafts and improve comfort throughout the year.

Do people still use storm doors?

Yes. Storm doors remain a popular option for many homeowners. Today’s storm doors offer modern features such as retractable screens, interchangeable glass and screen panels for ventilation and customizable designs to complement your home’s style.

What about Austin's rare winter freezes?

Cold snaps don't come often here, but it's smart to plan for them. Argon-filled insulated panes are worth asking about for those occasional freezes, and we can show how they compare with standard glass.

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