How Can We Help You?
Help Topics
What is your return policy for online orders?
We’re committed to customer satisfaction. If the product you ordered online is damaged during shipping or you do not receive exactly what you ordered, we want to make it right by refunding you in full or sending you a new product. We do not accept returns of undamaged made-to-order products in which a buyer ordered the incorrect size or color, or decided the product was no longer needed. See pella.com/warranty for additional details and exclusions. If you have questions about returns and refunds, please email shop@pella.com.
How do I measure my windows and doors?
Follow these easy steps to measure for your tailor-made windows and patio doors.
How do I track my online order?
When you order parts online, you’ll receive an email when your products are on their way with a link to track your shipment at any time.