Long-term quality you can trust.
PELLA CARE GUARANTEE
At Pella, our windows are designed with passion, innovated with purpose, built with integrity and backed by some of the industry's best warranties.
From products and installation to service, our warranties are designed to give you peace of mind that if something goes wrong, we'll be there.
Free Virtual or In-Home Consultation
FREE in-home consultation and measurement service. Enter your ZIP code to check availability in your area.
Protection for your Pella products and their installation
Get added protection from a trusted partner with 90 years of experience.
Confidence at Every Step
Here's how this exclusive coverage provides extra protection for your investment:
Product warranty for the product purchased plus 10 year Installation Warranty and Service Agreement.**
Pella Makes it Easy
We keep electronic records on your project – no need to keep original contracts or receipts.
If service is needed, a national network of local Pella service professionals is in your neighborhood.
Your warranties and service agreement are transferrable should you sell your home – with no paperwork required.
With You From Start to Finish
The Pella team manufactures our products, and then designs installation instructions for each product type to help ensure maximum performance. So no matter which product or installation type is best for your home, they're covered by The Pella Care Guarantee.***
"We purchased 29 replacement wood windows from Pella, and absolutely every aspect of the process was great: everyone from the sales rep to the scheduler to the installers was friendly, patient, helpful and hardworking. We loved the windows, and they definitely added to the value of our home when we sold it and moved to one built in 1903! Guess what? We're getting Pella windows here as well."- Vera
*The Pella Promise is available exclusively for replacement customers who purchase Pella products and have them installed directly by their local Pella Window and Door Showroom. The Pella Promise and The Pella Care Guarantee are not available for purchasers through Lumberyards, National Home Centers such as Lowe's and independent contractors (including Pella Certified Contractors). They are also not available on new construction or commercial jobs.
** First 2 years: Limited Product and Installation Warranties.
- Coverage, including labor, for product and installation related issues is free.
Year 3 through 10: Limited Product Warranty and Installation Service Agreement.
- Coverage for product related issues (as defined by your product warranty).
- Coverage for installation related issues.
- If a service call is required for product or installation related issues, there will be a service fee of $75 per product (adjusted for inflation based on the consumer price index). Read Pella's installation warranty and service agreement for complete details.
***Installation warranty and service agreement does not apply to storm doors.