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Shipping and Returns

Shipping

Pella ships to the United States and Canada. Orders are shipped by FedEx or by another Pella preferred shipping service. Delivery dates cannot be guaranteed, so please allow for transit time after your order has been placed.

Product Damaged in Shipping

If your online parts purchase was damaged during shipping, please contact Pella Customer Service for assistance at 877-473-5527. We will work with the shipping company to send you a new part.

Warranty

If your Pella windows or doors are available under warranty, please contact our customer service center or your local sales branch. Warranty parts cannot be ordered through our online parts store.

Cancelling Your Parts Order

We are not able to cancel your parts order online, please fill out the form to begin your refund process.

Returns

The Pella Corporation team is committed to providing an exceptional customer experience and wants you to be completely satisfied with your parts purchase. Refunds are given within 45 days of the original purchase date.

You can find your order number under Order History within the My Account menu, or in your emailed receipt. Please include the order number for all correspondence and communications regarding your parts.

If Pella mistakenly sends you the wrong part, you can return it in the same quality as it was received and we will ship the correct part at no cost to you or credit your credit card for the price of the part and any applicable sales tax. A 25% restocking fee will be charged if you decide to order a different part and return the original to us. The original shipping charges incurred on your purchase are not refundable as part of your return or exchange.

You may return a part purchased online or request a refund through either of the options below.

Fill out the return form:

  • You will receive an email with confirmation of your refund or instructions on how to return your part. 
  • If you have inadvertently received an incorrect part, please fill in the correct part number on the return form. 
  • Including a photo of the part you wish to replace is helpful, and a customer service agent will contact you if needed.

Contact Us for Assistance

image.pngCall: 877-473-5527