Top 10 Warranty Questions

If the modifications contribute to a defect in the product, the defect would not be covered under warranty.

Pella does not have a time limit on this; however we do recommend you install a product as soon as possible to avoid storage damage. Pella is not responsible for damage from improper storage.

Limited lifetime warranty coverage, in warranties that include this coverage, applies to the original purchaser of Pella products in an owner-occupied single-family residence. See written limited warranty for details, including exceptions and limitations, or contact Pella Customer Service at 877-473-5527.

The warranty automatically comes with your product when you purchase it. If you have a warranty question, you can contact Pella Customer Service at 877-473-5527 or see written warranties for complete details.

No, as long as Pella's installation instructions are followed your product(s) are covered by the product warranty. See installpella.com for installation instructions.

Pella does not recommend painting these materials. If the paint contributes to a defect in the product, the defect would not be covered under the warranty.

The length of coverage varies for different product components and service labor within a product warranty. The product warranties cover the cost of labor for the first two (2) years from the date your product is purchased. See written warranties for complete details including the specific labor and product component warranty periods.

The warranty comes with your product when it is purchased. All you need to provide when you have a warranty issue is the serial number shown on the product, the purchase order, or the order number from your purchase. For parts, please contact customer service at 877-473-5527.