Follow these four steps to facilitate your replacement parts order.
Find Your Order Number
Find your original Pella order number on your invoice, or the original purchase order number on your sales receipt. (If you don't have your receipt, please write down the Unit ID/Serial Number on your Pella product. Locate your Unit ID/Serial Number on your window or patio door.
Identify Material & Product
Identify the material type and product line, then click on your product type (below) to determine the name of the part.
Order Your Part
Once you have this information, go to our Online Parts Store to order your part.
Call Pella Customer Support
If you can't find the part you need, call our Pella Customer Support at 1-877-473-5527 for assistance.
Monday - Friday: 7 a.m. – 7 p.m.
Saturday: 8 a.m. – 3 p.m.