Architect Series®, Pella®, Encompass by Pella
The Pella Care Guarantee is available exclusively for replacement customers who purchase and install Pella products through their local Pella Window and Door Showrooms. The Pella Care Guarantee is not available through other retail stores, Pella Certified Contractors, Pella Select Contractors or independent contractors.
The Pella Care Guarantee is:
The Pella Promise is not available for purchase through lumberyards, national home centers such as Lowe's and through independent contractors, including Pella Certified Contractors, Pella Select Contractors or builders. It also is not available on new construction or commercial jobs. See Total Care Guarantee for limited warranty and service agreement details.