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Here's how this exclusive coverage provides extra protection for your investment:
Product warranty for the product purchased plus 10 year Installation Warranty and Service Agreement.**
We keep electronic records on your project – no need to keep original contracts or receipts.
If service is needed, a national network of local Pella service professionals is in your neighborhood.
Your warranties and service agreement are transferrable should you sell your home – with no paperwork required.
The Pella team manufactures our products, and then designs installation instructions for each product type to help ensure maximum performance. So no matter which product or installation type is best for your home, they're covered by The Total Care Guarantee.***
We purchased 29 replacement wood windows from Pella, and absolutely every aspect of the process was great: everyone from the sales rep to the scheduler to the installers was friendly, patient, helpful and hardworking. We loved the windows, and they definitely added to the value of our home when we sold it and moved to one built in 1903! Guess what? We're getting Pella windows here as well.- Vera
*The Pella Promise is available exclusively for replacement customers who purchase Pella products and have them installed directly by their local Pella Window and Door Showroom. The Pella Promise and The Pella Care Guarantee are not available for purchasers through Lumberyards, National Home Centers such as Lowe's and independent contractors (including Pella Certified Contractors). They are also not available on new construction or commercial jobs.
** First 2 years: Limited Product and Installation Warranties.
Year 3 through 10: Limited Product Warranty and Installation Service Agreement.