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Our salesman was thorough and able to answer all of our questions, and was very enjoyable to be around. Honestly, it felt like he was a visitor in our home, not someone trying to make a buck. He was very polite and explained the process and timeline.- Davis
From our first visit to the Pella store, the salesman that came to our home, our interaction with their service department and finally their installers ... our total experience is a 10-Star rating. It is rare today that you find companies where every employee cares about you "The Customer". The Pella staff is responsive, attentive, and extremely knowledgeable, making our selection a rewarding experience.- Gregg
*The Pella Promise is available exclusively for replacement customers who purchase Pella products and have them installed directly by their local Pella Window and Door Showroom. The Pella Promise and The Pella Care Guarantee are not available for purchasers through Lumberyards, National Home Centers such as Lowe's and independent contractors (including Pella Certified Contractors). They are also not available on new construction or commercial jobs.