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Support Center

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Product Registration and Warranty

Most-requested product registration and warranty information

Our most frequently asked questions about windows.

For detailed troubleshooting information, see our Help Library.
For full product ownership information, download an Owner's Manual.

It appears that grasshoppers have eaten small holes in my fiberglass window screens? Is this covered by the warranty?

Pella does not cover grasshopper damage under the warranty. This is listed in the disclaimer section of our warranty: Pella is not responsible for or makes no warranty as to product failure, loss or damage due to insects, including grasshoppers. Check your warranty for complete information.