Most-requested operation information

Our most frequently asked questions about windows.

  • For detailed troubleshooting information, see our Help Library.
  • For full product ownership information, download an Owner's Manual.

Pella's unique design places the sliding panel on the outside, so when the wind blows against it, it creates a tighter seal. This design also helps eliminate build up in the track and reduces wear and tear on the screen. The location of the sliding screen cannot be changed.

Yes, a local locksmith would be able to key your Pella entry door to match your Pella patio door.

When your product feels cold to the touch, it is typically not due to leaking air, it is a temperature difference. For example: If the temperature outside is 0°F and the temperature inside is 70°F, typical insulated glass with a Low-E coating and argon gas filled will have a center of glass temperature of about 56°F.