Care and Maintenance

Most-requested care and maintenance information

Below you can find the most frequently asked questions and problems owners experience regarding care and maintenance, along with an answer or solution for each.

  • For detailed troubleshooting information, see our Help Library.
  • For full product ownership information, download an Owner's Manual.

The foam pieces in your window are used to ensure a tight seal, giving the unit a high level of performance.

We do not suggest painting your vinyl products as this will void your warranty.

We do not suggest adding a tint to your window glass as this will void your warranty.

Oil-Rubbed Bronze is a living finish that will develop its own unique patina with use. This hardware is actually a dark bronze finish over copper. The intent is that the outer finish will wear, allowing the copper to show through. More use equals more wear, thus a "living finish." The changing of colors is a part of the natural aging process for this type of finish.

No, the door panel under the sweep is not finished. There is not a need for this section of the door to be finished because it is not exposed to weather elements and is not a visible surface.

Use a premixed vinegar-based cleaning solution (or make your own with one part vinegar to 10 parts water), and apply to a soft, clean lint-free microfiber cloth or paper towel. Or you may use an ammonia free glass cleaner such as Windex (clear liquid) or Sparkle (purple liquid). Do not use glass cleaners that are ammonia- or alcohol-based. They may leave streaks or produce a film that attracts moisture or dust.

Yes, you may refinish your fiberglass entry door and repaint your steel entry door. For complete details and instructions, view the Pella Entry Door Owner's Manual.

You can identify your product by the Unit ID/Serial Number on your Pella product. See the How-To Guide to help you find the Unit ID/Serial Number.

You may wash the window frame and sash with a mixture of mild dish soap and water. Do not use abrasive or caustic solvents as they may damage your windows. For more information, please see the Vinyl Windows and Patio Doors Owner's Manual.

You may refinish your wood windows and patio doors. For complete details and instructions, view the Pella Wood Window and Patio Door Owner's Manual.