Your Pella Support Center

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Frequently Asked Questions

Pella's customer support team has provided answers to the questions they're asked most often.

Troubleshooting Guides

These guides will help you see if your problem can be solved in a few simple steps — or determine if it requires a service call.

View troubleshooting guides

Owner’s Manuals

These easy-to-use manuals explain the operation, cleaning and maintenance of your Pella product.

Owner’s manuals

Installation Help

Your local Pella window and door installation experts will measure, order and install your Pella windows and doors. Or, if you’re installing products yourself, download our easy-to-follow installation instructions.

Installation instructions

Windows and Doors 101

Learn the basics, understand terms, and get to know your Pella Windows and Doors.

Anatomy of a door
Anatomy of a window
Pella product lines
How to find your unit ID number
Window styles
Door styles

Request Service and Parts

Enter your zip code to find the Pella service location nearest you, or call us at 1-800-374-4758

Please enter a valid zip code.