To facilitate your replacement part order for Encompass by Pella® and ThermaStar by Pella® vinyl products, please follow the steps below before calling Customer Service.
Locate your original order number or purchase order number on your invoice or sales receipt.
If you don't have your receipt, locate the serial number on your Pella product. Refer to the related video on the right side of your screen, Locate Serial Number for Vinyl Windows and Patio Doors.
Prior to calling customer service, use the guide below to help you locate the replacement part you need.
To reach Customer Service, call 800-374-4758
Monday through Friday 7 a.m. - 7 p.m.
Saturday 8 a.m. - 5 p.m.
Sunday 10 a.m. - 3 p.m.