THE PELLA CARE GUARANTEE

Long-term quality you can trust.

Trust that your investment is protected by the Pella Care Guarantee – our exclusive package of warranties and service agreement that covers the products and the installation, including labor, for up to 10 years.

It comes standard with your project, and it's only available from your local Pella Showroom.*

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Pella warranty and service agreement

Protection for your Pella products and their installation

Get added protection from a trusted partner with 90 years of experience.

Confidence at Every Step

Here's how this exclusive coverage provides extra protection for your investment:

Product warranty for the product purchased plus 10 year Installation Warranty and Service Agreement.**

Pella product warranty

Pella Makes it Easy

Pella warranties are transferrable

We keep electronic records on your project – no need to keep original contracts or receipts.

If service is needed, a national network of local Pella service professionals is in your neighborhood.

Your warranties and service agreement are transferrable should you sell your home – with no paperwork required.

With You From Start to Finish

The Pella team manufactures our products, and then designs installation instructions for each product type to help ensure maximum performance. So no matter which product or installation type is best for your home, they're covered by The Pella Care Guarantee.***


 

The Pella Care Guarantee
Your investment is protected by Pella

We purchased 29 replacement wood windows from Pella, and absolutely every aspect of the process was great: everyone from the sales rep to the scheduler to the installers was friendly, patient, helpful and hardworking. We loved the windows, and they definitely added to the value of our home when we sold it and moved to one built in 1903! Guess what? We're getting Pella windows here as well.

- Vera

Bring your creative vision to life.

Next Steps


*The Pella Promise is available exclusively for replacement customers who purchase Pella products and have them installed directly by their local Pella Window and Door Showroom.  The Pella Promise and The Pella Care Guarantee are not available for purchasers through Lumberyards, National Home Centers such as Lowe's and independent contractors (including Pella Certified Contractors).  They are also not available on new construction or commercial jobs.

** First 2 years: Limited Product and Installation Warranties.

  • Coverage, including labor, for product and installation related issues is free.

Year 3 through 10: Limited Product Warranty and Installation Service Agreement.

  • Coverage for product related issues (as defined by your product warranty).
  • Coverage for installation related issues.
  • If a service call is required for product or installation related issues, there will be a service fee of $75 per product (adjusted for inflation based on the consumer price index). Read Pella's installation warranty and service agreement for complete details.
***Installation warranty and service agreement does not apply to storm doors.

 

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